Customer Experience Management (CEM) in Telecoms World Summit 2013 will draw together highly-regarded expert speakers from across the ecosystems of telecommunications industry and CEM platform providers to present to you the latest key trends and approaches taken and practiced in Customer Excellence Management in Telecoms.
Date: 03/10/2013
Duration: 2 Days 
Location: Swissotel Merchant Court, Singapore
Contact: enquiry@symphonyglobal.com
Phone: +65 6474 1471
More Info: Event Website

The highlights of the summit will be Case Studies and Perspectives to be shared by telecoms operators on the benefits they have obtained from implemeting CEM and the key challenges they have encountered.

The summit will encompass key issues on :
  • Customer Data Management & Analytics
  • Customer Centricity
  • Customer Experience Framework
  • Big Data Analytics
  • Social Media CEM Strategy
  • Product Lifecycle Management
  • Mobile Marketing & Advertising
  • Differentiated Experience
  • Innovation for Success
  • and many more!
Event website.



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