15/04/2014 - Corporate News : SAMSUNG Electronics America Names Rajiv Mehta Senior Vice President Of Customer Service Division
RIDGEFIELD PARK, N.J. –April 14, 2014 – Samsung Electronics America, Inc. has announced Rajiv Mehta as the Senior Vice President of its Customer Service Division. Since joining the company in 2011, Mehta has been responsible for all customer operations in the United States including its call center, field and depot operations, and warranty administration. Mehta also oversees the company’s Quality Assurance Lab.
“Rajiv’s expertise and knowledge have been invaluable assets to Samsung’s customer service efforts in the United States,” said Tim Baxter, President of Samsung Electronics America, Inc. “Samsung is committed to delivering world class customer service, and we look forward to his continued contributions to the organization.”
During his time with Samsung, Mehta has been committed to developing 21st century solutions for customer service that not only offer traditional, post-purchase support, but that also help consumers make purchasing decisions. In addition to leading a highly-trained call center operation, Mehta has played an integral role in implementing online resources and tools that offer various channels for consumers to learn about products and their features, troubleshoot issues, and receive live support.
Prior to joining Samsung, Mehta led sales and business development for Sears Home Services. Before that, Mehta specialized in supply chain management, sales and service in various parts of the world including the United States, Asia, Europe, the Middle East and Africa for Motorola Mobility.
About Samsung Electronics America, Inc.
Headquartered in Ridgefield Park, NJ, Samsung Electronics America, Inc. (SEA), is a recognized innovation leader in consumer electronics design and technology. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA delivers a broad range of digital consumer electronics, IT and home appliance products. Samsung is the market leader for HDTVs in the U.S and America’s fastest growing home appliance brand. To discover more of the award-winning products you love with Samsung, please visit www.samsung.com.
About Samsung Electronics Co., Ltd.
Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, tablets, PCs, cameras, home appliances, printers, LTE systems, medical devices, semiconductors and LED solutions. We employ 286,000 people across 80 countries with annual sales of US$216.7 billion. To discover more, please visit www.samsung.com.
VoIP technology offers businesses numerous advantages, which in turn creates opportunities for service providers. This is true both for service providers who are already catering to the business market as well as retail VoIP service providers looking for a promising new direction in which to take their business. For that matter, there are opportunities in this market even for non-technical entrepreneurs, as the skills needed to launch a service provider business are not technical, but business-based.
The post How to Start a VoIP Business: Opportunities in Business VoIP appeared first on IPsmarx Official Blog.
The new Sign Up Through IVR module allows customers to register for prepaid service simply by dialing an access number and interacting with an IVR (interactive voice response) system. Sign Up Through IVR provides numerous benefits to service providers such as the ability to reduce costs and attract new customers. Read the article to learn more.
The post New Sign Up Through IVR Module: Benefits for Service Providers appeared first on IPsmarx Official Blog.
01/04/2014 - HTC Releases HTC One M8
Prepaid VoIP provides a highly cost-effective and convenient means of long distance and international calling. Prepaid VoIP is therefore appealing to people who need to make frequent long distance and international calls. Entrepreneurs and companies that provide prepaid VoIP to such people stand to and do benefit from the demand for their services. And even non-technical entrepreneurs--using specialized turnkey software platforms--can deliver these services and turn a profit with a smart business model.
The post How to Start a VoIP Business: Opportunities in Prepaid VoIP appeared first on IPsmarx Official Blog.
25/03/2014 - New HTC One available in the UK today
Now you've heard the skinny on HTC's latest flagship; the next step is figuring out where in the UK you can grab one. As Carphone Warehouse let slip last week, availability starts from this very moment. At six Carphone Warehouse stores across London, the retailer's offering the new One for £550 unlocked, or for £42 per month with no upfront payment. Head past the break to see where you can get it elsewhere.
The "all new" HTC One has been one of the worst kept secrets of 2014, but today it's a secret no more. The Taiwanese manufacturer has taken the wraps off its latest flagship and fans of last years model (count us among them) won't be disappointed. The phone boasts the same aluminum unibody construction as last year's model, but with more pronounced curves and even more metal this time around. A full 90 percent of the body is made of aluminum, quite a bit more than the 70 percent on last year's. That means it's about half and ounce heavier, but it seems like a small trade off given the incredible design and spacious 5-inch screen. That panel is still a 1080p S-LCD3 one, which means you can count on the same bright colors and deep blacks. Plus the whole front is protected by a sheet of Gorilla Glass 3. Oh, and before we go any further -- the pair of capacitive buttons have been replaced with the standard trio of Android soft keys! (Phewww...)
25/03/2014 - Live from the HTC One event in New York City!
The time has finally come to see what the hullabaloo is all about -- this year's version of the HTC One is going to be announced here very soon, and we'll be bringing all of the big news to you live from New York City! Stay tuned as we get this liveblog rolling just before 11AM ET.
As use of traditional telephony diminishes, the market for residential and SOHO VoIP services is growing, which is good news for VoIP service providers. And with the right software and business plan, even non-technical entrepreneurs can start their own VoIP service provider business.
The post How to Start a VoIP Business: Opportunities in Residential and SOHO VoIP appeared first on IPsmarx Official Blog.
At this point, we have a pretty clear idea of what HTC's upcoming flagship smartphone will look like. Everything from its unique duo rear camera, to its refreshed version of Sense to its familiar One-like aluminum body has been leaked in the lead up to the company's March 25th event. And now, thanks to the UK retailer Carphone Warehouse jumping the gun, we know the handset, dubbed the "new HTC One (M8)," will be available to purchase "just minutes after it is officially announced" at six locations in London. How's that for spoiling the surprise? It's clear from this release that HTC intends to waste no time directing attention from its headline-dominating launch into direct retail sales. Whether or not that gamble pays off is another matter. But we'll know soon enough if that market opportunism can successfully channel fanboy enthusiasm into dollars and pounds. You can check out the full release after the break.
[Image credit: TD Beta]
Given the vast number of leaks about HTC's all new One, its upcoming flagship launching March 25th, it's almost surprising that it was this long before we saw a retail unit sold on eBay. But hey, it's finally happened, although we must say we're a bit puzzled as to why the sale only netted $500. Naturally, the final retail price will be a bit higher than that. Regardless of price, the fact that it comes in its packaging is more important because it has most of the specs listed on it.
The growing demand for mobile VoIP services is creating opportunities both for established providers that want to ensure the continuity of their business in an evolving market and for first-time entrepreneurs seeking a promising direction in which to take their new business. But what technology is needed to deliver mobile VoIP to customers? Moreover, what are some effective strategies and tactics for attracting and keeping said customers?
The post How to Start a VoIP Business: Opportunities in Mobile VoIP appeared first on IPsmarx Official Blog.
10/03/2014 - TMC Guest Post: Retail Stores the Perfect Outlet for PINless Recharge, Mobile Top Up Solutions
Retail outlets such as bodegas, local grocery stores and convenience stores often service customers for whom solutions like International Mobile Top Up and Rechargeable Calling Cards are useful. As such, retail outlets are an effective sales channel for these solutions, which creates opportunities both for service providers that want to increase their sales volume by selling through a network of retail store resellers as well as those resellers themselves.
The post TMC Guest Post: Retail Stores the Perfect Outlet for PINless Recharge, Mobile Top Up Solutions appeared first on IPsmarx Official Blog.
Looking for a practical small business idea? Consider this: There is strong demand for cost-effective international, long-distance and mobile communications solutions in the telecom market. Entrepreneurs and startups can capitalize on this demand by offering their own branded VoIP-based communications services. To deliver these services you don't need extensive technical skills; you only need good business sense and specialized (user-friendly) software. For those who have both, starting a VoIP service provider business can be quite promising...
The post Small Business Ideas 2014: Why Selling VoIP Is Promising and Practical appeared first on IPsmarx Official Blog.
If you're going to clone one of 2014's hottest Android flagships, you might as well clone others, right? Goophone certainly thinks so. It just launched the Goophone M8, a smartphone that bears an uncanny resemblance to the all new (and still-unannounced) HTC One. Not that the similarities are much more than skin deep, mind you. Goophone's attempt at keepin' it real fake uses capacitive keys instead of the new One's on-screen buttons, and we doubt that the middling (if octa-core) processor, 1GB of RAM and 3G data speeds will have HTC breaking a sweat. It only costs $230 to get Goophone's knock-off, though. And hey, it comes in gold -- if you're only looking for an ostentatious design, you might as well save some cash.
Via: Unwired View
When the Desire 310 popped up on HTC's Chinese site a few days ago, we wrote it off as a regional product with no international aspirations. Well, we were mistaken, and though there's no word on the low-end handset coming to the US, it's most certainly bound for Europe. HTC didn't invite the Desire 310 to party at MWC, but then again, there's not much to celebrate. The handset bundles a 4.5-inch, 854 x 480 display with a 1.3GHz quad-core MediaTek CPU, a gig of RAM, 4GB of storage (expandable via microSD), a 5MP camera, 2,000mAh battery, 3G connectivity and Android 4.2. It's an incremental improvement over the Desire 300, with a few design tweaks like the omission of soft keys (a recent trend for HTC). We're told in the UK that the Desire 301 will arrive at O2, Vodafone and Carphone Warehouse at the end of April in a selection of hues, and the folks over at GSMinfo.nl note a recommended price of 169 euros for The Netherlands, or around £140 (UK pricing isn't available yet). With the far superior Moto G going for £100 on pay-as-you-go or £130 unlocked in the UK, though, we can only suggest HTC raise the stakes soon if it's serious about betting on lower-end devices.
Leaked images and videos of the HTC One's successor are a dime a dozen, so we've already seen every possible nook and cranny of the device. Why, then, are we reporting on the latest find by @evleaks? It gives us the closest and clearest look of HTC's rumored dual-lens camera setup so far, which is shaping up to be one of the most intriguing features on the phone. It features a smaller lens just above HTC's standard lens and dual-LED flash, but the purpose of is still a complete mystery. Plenty of theories exist, and we reported on the most likely possibilities demoed at Mobile World Congress last week. Ideas include the ability to cleanly magnify distant subjects without using digital zoom, enhancing low-light performance (which was an area HTC focused on with the One), quicker autofocus and the ability to change a picture's depth of field. Whether or not these particular benefits show up, it's hard to dispute that a parallel-lens setup is indeed coming to HTC's new flagship smartphone.
A crucial question you must consider when choosing a softswitch is whether to buy or rent your own VoIP billing system. This post examines the benefits of buying your own system.
The post TMC Guest Post: Buy or Rent? Top Reasons to Own Your VoIP Billing System appeared first on IPsmarx Official Blog.
Storage expansion went out of fashion over the last two years. Fortunate, then, for those of us wanting to take our music / audio book / photo collection everywhere, that HTC's upgraded One will see a return to microSD storage on its flagship series. Against trend, the new One also looks like it'll have an identical footprint to last year's model. In a lengthy video leak from GadgetReviews -- now down, but mirrored elsewhere -- we get to see that unibody build from a few more angles (including a closer look at that brushed finish), catch some few software tweaks to the Blinkfeed news stream (another swipe to the left apparently opens up more options) and generally get increasingly impatient about that March 25th reveal date.
Although most overall VoIP adoption still occurs in developed countries, mobile VoIP is experiencing strong growth in emerging markets. Since these markets tend to be lacking in fixed line infrastructure, mobile telephony takes its place. And because mobile VoIP is usually much more cost-effective than traditional mobile telephony, it's naturally attractive to consumers in these countries. This creates opportunities for ITSPs that service these markets.
The post TMC Guest Post: VoIP in Emerging Countries: Is Mobile VoIP the Answer? appeared first on IPsmarx Official Blog.
We've seen reports that HTC would be keeping the name from 2013's popular handset for its 2014 flagship, and today the outfit posted a BoomSound video teaser that seems to confirm the moniker. Taking a page out of Apple's playbook, the "all new HTC One" is referenced several times in the latter half of the promo. Of course, what we're led to believe in the upcoming device remains cloaked in blurred pixels and spoken details are bleeped out. It's worth noting that the company's PR has LOL'd at the notion of name consistency on Twitter, but we'll know for sure next month when the new model is expected to be announced.
Source: HTC (YouTube)
Is there anything that hasn't already been leaked about HTC's photography-focused successor to the One? Not much, except that we haven't seen publicity renders quite as detailed as the one just shared by @evleaks. It suggests that the dual-camera handset will be offered in a gold flavor, alongside the rumored silver and black options. Furthermore, the source -- who has a generally reliable track record -- claims to know how the new phone will be branded. It'll apparently skirt around tricky numerical conventions by adopting a slightly Apple-esque alternative: the "All New HTC One." A name like that should roll right off the tongue, shouldn't it?
Source: @evleaks [Twitter]
03/02/2014 - TMC Guest Post: 4 VoIP Trends to Watch in 2014
Over the next year, there a four major trends in the IP telephony industry that VoIP service providers and end-users alike should pay attention to. These trends will shape the future of the market and inform strategy of competitive service providers.
29/01/2014 - VoIP and BYOD Spur Mobile VoIP Adoption
The confluence of two major trends in telecommunications--BYOD and VoIP--is spurring on the adoption of mobile VoIP. In turn, the growing adoption of mobile VoIP is creating opportunities for service providers equipped with the right set of tools.